Category Archives: Customer-centric Retailing

5 Innovative Ways to Create a Jaw-Dropping Customer Experience through Localized Social Networks

As a little boy growing up in Mumbai, India, I remember the joys of going to visit uncles and aunts who had recently returned from one of their frequent trips to the US. I used to spend hours with them … Continue reading

Posted in Customer-centric Retailing, In-store technology, Retail Innovation, Retail Technology, Social Networks | Tagged , , , , | 10 Comments

If Retailers Played Basketball . . . The Agile Commerce Imperative

If most of today’s Retailers played basketball . . . they would comprise truly chaotic teams. Let’s think of a Retailer’s team consisting of 5 channels: Stores, Call Centers (or Catalog Sales), Websites, Mobile and Social Media. Each of the players … Continue reading

Posted in Customer-centric Retailing, Retail Innovation, Retail Technology | Tagged , , , , | 5 Comments